At AudioScriptPro, we are committed to protecting your privacy and being transparent about how we handle your data. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
Information You Provide
- Account Information: Email address and username for account creation and management
- Audio Content: Audio files you upload for processing
- Generated Content: Transcripts, subtitles, and translations produced by our service
- Communication: Messages you send to our support team
Information We Generate
- Usage Data: Service usage patterns, feature preferences, and processing history
- Technical Data: Device information, browser type, and IP address for security and service optimization
Payment Information
Payment details are processed securely through our payment processor. We do not store complete payment card information on our servers.
2. How We Use Your Information
We use your information solely to:
- Provide transcription and translation services
- Process and deliver your requested content
- Maintain and secure your account
- Communicate important service updates
- Improve our service quality and performance
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Processing and Third-Party Services
To provide our services, we work with trusted third-party providers who help us:
- Cloud Storage: Securely store your files and data
- Payment Processing: Handle billing and subscriptions through industry-standard secure processors
- AI Processing: Convert your audio to text using leading AI services
- Performance Optimization: Enhance service speed and reliability
All third-party providers are contractually required to protect your data and use it only for the specific services they provide to us.
4. Data Security
We implement comprehensive security measures including:
- Encryption of data in transit and at rest
- Secure password storage using industry-standard hashing
- Access controls and authentication systems
- Regular security monitoring and updates
- Backup and disaster recovery procedures
5. Data Retention and Your Control
Retention Periods
- Audio Files: Retained while your account is active or until you delete them
- Transcripts: Kept until you choose to delete them
- Account Information: Maintained for the duration of your account
- Deleted Content: Permanently removed from our systems within 30 days
Your Rights
You have full control over your data and can:
- Access and download all your content
- Delete individual files or transcripts
- Update your account information
- Request complete account deletion
- Export your data in standard formats
6. Cookies and Website Data
We use only essential cookies necessary for:
- Secure login and session management
- Remembering your service preferences
- Protecting against security threats
We do not use tracking cookies or third-party analytics that identify you personally.
7. International Data Transfers
Your data may be processed in secure data centers located in various regions to ensure optimal performance and reliability. All transfers comply with applicable data protection laws.
8. Children's Privacy
Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
9. Service Development Notice
AudioScriptPro is actively being developed and improved. While we maintain consistent privacy protections, service features may evolve. We will notify you of any material changes to how we handle your data.
10. Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications when appropriate
11. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data based on:
- Contract performance: To provide the services you've requested
- Legitimate interests: To improve our services and ensure security
- Consent: Where explicitly given for optional features
- Legal compliance: To meet regulatory requirements
12. Contact Us
For questions about this privacy policy or to exercise your data rights:
Email: [email protected]
Support: [email protected]
We aim to respond to all privacy inquiries within 72 hours.
This policy is effective as of the date listed above and governs all data collected through AudioScriptPro services.